Shipping policy

Shipping Policy

At Mallyro, we are committed to delivering your order safely and efficiently. Please review our shipping terms below.

Order Processing

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an email confirmation immediately after purchase, and a second email with your tracking information once your order has shipped.

Shipping Times

Estimated delivery times are as follows:

  • Standard Shipping (United States): 6–12 business days.
  • Express Shipping (where available): 3–5 business days.

Please note that these are estimated delivery windows and are not guaranteed. Delays may occur due to carrier issues or circumstances beyond our control.

Shipping Carriers

We partner with major carriers including USPS, UPS, and FedEx. The carrier assigned to your order will depend on your delivery address and selected shipping method.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order weight, and selected shipping method. Free shipping promotions will be clearly communicated on our website when available.

Order Tracking

Once your order has shipped, you will receive an email with your tracking number. Please allow up to 24 hours for tracking information to become active on the carrier's website.

Address Accuracy

Mallyro is not responsible for orders delivered to incorrect addresses provided by the customer. Please ensure your shipping address is complete and accurate at checkout. If you notice an error, contact us immediately at support@mallyro.com — we can only make changes before the order has been shipped.

Lost or Stolen Packages

Mallyro is not responsible for packages that are lost or stolen after a confirmed delivery. If your tracking shows your package as delivered but you have not received it, please first check with neighbors and your local post office, then contact us. We will assist you in filing a claim with the carrier.

International Shipping

Currently, Mallyro ships primarily within the United States. International orders may be available on a case-by-case basis. Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Contact Us

Email: support@mallyro.com Phone: +1 505 378 3603 Address: 1209 Mountain Road PL NE, STE R, Albuquerque, NM 87110, USA Maison P9 LLC — mallyro.com